Zendesk AI Alternatives in 2026

Freshdesk

Modern helpdesk software with AI.

Freshdesk

Freshdesk is an AI-powered customer service solution designed to enhance agent productivity and deliver seamless customer experiences. It offers a central workspace for faster resolutions and automates routine tasks with AI agents, ensuring efficient support.

Hiver

Hiver is an AI-powered customer service platform that unifies all service channels and customer context, enabling teams to deliver exceptional service effortlessly while letting AI handle routine tasks. It is designed for modern customer service needs, improving productivity and reducing resolution times.

Front

Front is a modern customer operations platform that combines client communication, automation, and analytics, enabling teams to deliver exceptional service at scale while treating every customer like a VIP.

Gorgias

Gorgias is a Conversational AI platform designed for ecommerce, automating up to 60% of customer inquiries and enhancing sales through personalized shopping assistance. It integrates seamlessly with Shopify to streamline support and marketing efforts.

Help Scout

Help Scout's shared inbox, help center, and live chat software equip teams to manage customer communications effectively, blending AI and human support to enhance customer interactions while automating routine requests.

Crisp

Crisp is an AI-powered multichannel messaging platform that enables businesses to connect with customers instantly. It automates 50% of inquiries, streamlining support through a collaborative inbox and customizable AI Agent workflows.

Intercom

Intercom is the AI customer service company that offers a seamless customer service suite, delivering faster response times and efficient agents, while providing a consolidated view of customer interactions.

Ada

AI-powered customer service automation platform.

HappyFox

HappyFox offers a comprehensive AI support platform for customer service and internal teams, featuring Help Desk, Service Desk, Workflow Automation, Chat, and Reporting tools, with a focus on flexibility and exceptional customer support.

Freshchat

Freshchat is an AI-powered omnichannel messaging platform that offers live chat and chatbot solutions for smarter conversational support. It enables seamless customer experiences across various channels, enhancing engagement and support efficiency.

Groove

Groove helps manage customer conversations effortlessly with a shared inbox, smart automation, and AI-powered tools. It streamlines workflows, allowing teams to collaborate, assign, and respond to customer inquiries efficiently.

Groove

Groove helps manage customer conversations effortlessly with a shared inbox, smart automation, and AI-powered tools, enabling teams to collaborate, prioritize, and respond efficiently while reducing repetitive tasks.

Spiceworks

Spiceworks connects IT professionals through online forums, tech news, and free tools, fostering a community where millions share expertise and tackle tech challenges together since 2006.

Vision Helpdesk

Vision Helpdesk offers a comprehensive suite of customer service software tools, including Help Desk, Multi-Company Help Desk, Service Desk, and Live Chat solutions, designed to streamline customer support and IT resource management efficiently.

Kommunicate

Automate your customer service with Kommunicate’s AI agents that resolve 80% of queries autonomously. The best AI agent for customer service with human-in-the-loop support.

Kayako

Kayako is an AI-first customer support platform that automates 60% of support tickets, helping companies save $500K annually. It improves customer satisfaction and response times while reducing the need for additional support staff.

Zendesk

Transform customer and employee service with Zendesk AI Agents, trusted by over 200,000 companies. Deliver fast, personalized support across various channels, including chat, email, and voice, while leveraging AI for efficient service management.

EmailTree

EmailTree.ai is an AI-powered email automation platform that enhances customer service experiences by reducing agent response times and improving accuracy. It offers secure on-premise deployment and advanced collaboration tools for enterprise email management.

osTicket

Open-source helpdesk ticketing system.

Tars

Tars provides AI Agents for automating customer support and lead generation, enabling businesses to handle thousands of interactions efficiently. With a visual builder and pre-built templates, users can create intelligent agents that deliver personalized, human-like interactions and integrate seamlessly with over 600 tools.