Is Help Scout free or paid?

Help Scout is a paid tool with various pricing plans to suit different needs.

Does Help Scout require coding?

Help Scout offers both no-code solutions and API access for developers. You can use it without coding, or integrate it programmatically if you have technical skills.

What platforms does Help Scout support?

Help Scout is primarily a web-based tool. It also provides API access for developers who want to integrate it into their applications.

How does Help Scout compare to alternatives?

Help Scout stands out with its high user ratings. The API integration capabilities make it ideal for developers. For detailed comparisons, check out our alternatives page.

Help Scout

Name: Help Scout
Brand: Help Scout
Rating: 4.5 (8234 reviews)

Updated 51 days agoi

Scale Support with Personal Touch

Help Scout's shared inbox, help center, and live chat software equip teams to manage customer communications effectively, blending AI and human support to enhance customer interactions while automating routine requests.

Customer SupportHelpdesk & Ticketingshared inboxhelp centerlive chat software

4.5

(8234 reviews)

Help Scout is a customer support solution that includes a shared inbox, help center, and live chat software, designed to help teams manage customer communications effectively. It combines AI and people-powered tools to scale support while maintaining the personal touch that customers appreciate.

Key features of Help Scout include an always-on AI assistant that resolves 70% of routine requests on average, ensuring that hands-on conversations are directed to the appropriate teammate in the shared inbox. Help Scout also learns from every interaction, enhancing future replies, and allows users to recap long threads, edit and translate replies, or create first drafts with ease.

The target audience for Help Scout includes customer support teams looking for a comprehensive solution to streamline their communication processes. The main benefits of using Help Scout are improved efficiency in handling customer inquiries, the ability to support full accounts rather than just individuals, and the convenience of automatically resurfacing conversations at a later date with the snooze feature.