Is Freshchat free or paid?

Freshchat offers both free and paid plans. The free tier provides basic features, while paid plans unlock advanced capabilities.

Does Freshchat require coding?

Freshchat offers both no-code solutions and API access for developers. You can use it without coding, or integrate it programmatically if you have technical skills.

What platforms does Freshchat support?

Freshchat is primarily a web-based tool. It also provides API access for developers who want to integrate it into their applications.

How does Freshchat compare to alternatives?

Freshchat stands out with its high user ratings. It offers a free tier, making it accessible to users on a budget. The API integration capabilities make it ideal for developers. For detailed comparisons, check out our alternatives page.

Freshchat

Name: Freshchat
Brand: Freshworks
Rating: 4.4 (5432 reviews)

Updated 52 days agoi

Serve Up Smiles with Seamless Conversations

Freshchat is an AI-powered omnichannel messaging platform that offers live chat and chatbot solutions for smarter conversational support. It enables seamless customer experiences across various channels, enhancing engagement and support efficiency.

CommunicationLive Chat & SupportAI-powered messaginglive chatchatbot solutions

4.4

(5432 reviews)

Freshchat is an AI-powered omnichannel messaging platform designed to enhance conversational support through live chat and chatbot solutions. It caters to businesses seeking to provide smarter customer service across various channels, including messaging, live chat, email, and voice.

Key features of Freshchat include the ability to create and deploy AI-driven bot experiences, equip agents with contextual information for personalized interactions, and proactively engage customers to address potential issues. The platform also offers insights into customer behavior and team performance, helping businesses understand productivity and identify areas for improvement.

Targeted at companies looking to streamline their customer support processes, Freshchat enables seamless self-service and agent-assisted experiences. It consolidates tools and cuts confusion, making it easier for teams to manage tickets and resolve complex issues.

The main benefits of using Freshchat include delivering a superior customer experience, enhancing agent productivity, and turning customer engagements into revenue-generating opportunities. With Freshchat, businesses can serve up smiles on any channel and elevate their support to five-star levels.