Is Kayako free or paid?

Kayako is a paid tool with various pricing plans to suit different needs.

Does Kayako require coding?

Kayako is designed to be user-friendly and does not require coding knowledge. You can get started immediately with its intuitive interface.

What platforms does Kayako support?

Kayako is primarily a web-based tool. You can access it from any device with a web browser.

How does Kayako compare to alternatives?

Kayako stands out with its high user ratings. For detailed comparisons, check out our alternatives page.

Kayako

Updated 52 days agoi

Scale Support, Not Headcount with Kayako

Kayako is an AI-first customer support platform that automates 60% of support tickets, helping companies save $500K annually. It improves customer satisfaction and response times while reducing the need for additional support staff.

Customer SupportHelpdesk & TicketingAI Help DeskCustomer SupportHelpdesk

4.3

(3156 reviews)

Kayako is an AI-first customer support platform designed to automate 60% of support tickets, helping companies save up to $500K annually. The platform features an AI Help Desk Agent that effectively clears backlogs, raises customer satisfaction (CSAT), and speeds up response times. It is implemented within existing help desk deployments, allowing for a phased approach to scaling support without increasing headcount.

Key features include auto-classification, prioritization, and routing of tickets, as well as the ability to draft accurate replies and automate repetitive cases. This results in lower backlogs, faster first response times, and improved resolution times. Kayako also provides seamless escalation to agents for edge cases and learns from human resolutions to enhance efficiency over time.

The target audience for Kayako includes support leaders and organizations looking to optimize their customer support operations. The main benefits of using Kayako are reduced ticket handling times, improved agent productivity, and significant cost savings, ultimately leading to higher customer satisfaction and a stronger support team performance.