Zoho Desk Alternatives in 2026

Freshdesk

Freshdesk is an AI-powered customer service solution designed to enhance agent productivity and deliver seamless customer experiences. It offers a central workspace for faster resolutions and automates routine tasks with AI agents, ensuring efficient support.

Zendesk

Transform customer and employee service with Zendesk AI Agents, trusted by over 200,000 companies. Deliver fast, personalized support across various channels, including chat, email, and voice, while leveraging AI for efficient service management.

Help Scout

Help Scout's shared inbox, help center, and live chat software provide teams with AI and people-powered tools to manage customer communications effectively, ensuring a personal touch while scaling support.

Intercom

Intercom is the AI customer service company that offers a seamless customer service suite, delivering faster response times and efficient agents, while providing a consolidated view of customer interactions.

Kayako

Kayako is an AI-first customer support platform that automates 60% of support tickets, helping companies save $500K annually. It improves customer satisfaction and response times while reducing the need for additional support staff.

Freshdesk

Modern helpdesk software with AI.

Help Scout

Help Scout's shared inbox, help center, and live chat software equip teams to manage customer communications effectively, blending AI and human support to enhance customer interactions while automating routine requests.

Kayako

Kayako is an AI-first customer support platform that automates 60% of support tickets, helping companies save $500K annually. It enhances customer satisfaction and speeds up response times through expert implementation and a phased approach to scaling support.