The best Customer Support tools in 2026

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Achieve 85% support automation with AI agents: chatbot, voice and email bots, social media replies, agent co-pilot, and AI ticketing automation.

Revolutionize your call handling with AI Voice Agents. AI Voice agents for your business so that it stays responsive and never miss a call, lead, or opportunity.

Hiver is an AI-powered customer service platform that unifies all service channels and customer context, enabling teams to deliver exceptional service effortlessly while letting AI handle routine tasks. It is designed for modern customer service needs, improving productivity and reducing resolution times.

Front is a modern customer operations platform that combines client communication, automation, and analytics, enabling teams to deliver exceptional service at scale while treating every customer like a VIP.

Voiceflow is a purpose-built platform for Product teams to build, test, deploy, and monitor AI agents with speed, control, and observability, enabling the creation of customer-facing use cases and internal AI applications.

Crisp is an AI-powered multichannel messaging platform that enables businesses to connect with customers instantly. It automates 50% of inquiries, streamlining support through a collaborative inbox and customizable AI Agent workflows.

Gorgias is a Conversational AI platform designed for ecommerce, automating up to 60% of customer inquiries and enhancing sales through personalized shopping assistance. It integrates seamlessly with Shopify to streamline support and marketing efforts.

Help Scout's shared inbox, help center, and live chat software equip teams to manage customer communications effectively, blending AI and human support to enhance customer interactions while automating routine requests.

ChurnZero is a customer growth software that leverages AI Agents to enhance customer success, automate tasks, and drive revenue. It empowers teams to focus on relationships and strategy by managing customer interactions proactively and efficiently.

Intercom is the AI customer service company that offers a seamless customer service suite, delivering faster response times and efficient agents, while providing a consolidated view of customer interactions.

Planhat is a customer platform that serves as a single source of truth and a customer-centric control center for sales, service, and success teams, integrating data, AI, and collaboration to empower industry leaders.

AI-powered customer service automation platform.

Vitally is an all-in-one Customer Success Platform that provides clarity, automation, and AI-driven insights to enhance team productivity and drive customer outcomes at scale, utilizing real-time data for actionable insights.

Groove helps manage customer conversations effortlessly with a shared inbox, smart automation, and AI-powered tools, enabling teams to collaborate, prioritize, and respond efficiently while reducing repetitive tasks.

HappyFox offers a comprehensive AI support platform for customer service and internal teams, featuring Help Desk, Service Desk, Workflow Automation, Chat, and Reporting tools, with a focus on flexibility and exceptional customer support.

Freshchat is an AI-powered omnichannel messaging platform that offers live chat and chatbot solutions for smarter conversational support. It enables seamless customer experiences across various channels, enhancing engagement and support efficiency.

Groove helps manage customer conversations effortlessly with a shared inbox, smart automation, and AI-powered tools. It streamlines workflows, allowing teams to collaborate, assign, and respond to customer inquiries efficiently.

Totango is an agile Customer Success Software that enables SaaS companies to design, run, measure, and scale their customer journey, focusing on retention and growth through predictive revenue intelligence and customer management solutions.

TINYpulse by WebMD Health Services is an innovative employee feedback and engagement software solution designed to improve workplace culture through feedback, recognition programs, and actionable insights, ultimately enhancing employee retention and performance.

Spiceworks connects IT professionals through online forums, tech news, and free tools, fostering a community where millions share expertise and tackle tech challenges together since 2006.

Automate your customer service with Kommunicate’s AI agents that resolve 80% of queries autonomously. The best AI agent for customer service with human-in-the-loop support.

Kayako is an AI-first customer support platform that automates 60% of support tickets, helping companies save $500K annually. It improves customer satisfaction and response times while reducing the need for additional support staff.

Transform customer and employee service with Zendesk AI Agents, trusted by over 200,000 companies. Deliver fast, personalized support across various channels, including chat, email, and voice, while leveraging AI for efficient service management.

EmailTree.ai is an AI-powered email automation platform that enhances customer service experiences by reducing agent response times and improving accuracy. It offers secure on-premise deployment and advanced collaboration tools for enterprise email management.

Vision Helpdesk offers a comprehensive suite of customer service software tools, including Help Desk, Multi-Company Help Desk, Service Desk, and Live Chat solutions, designed to streamline customer support and IT resource management efficiently.

Custify's customer success software empowers CS teams to reduce churn, enhance onboarding, and drive SaaS growth through a smart platform. It consolidates customer data, automates workflows, and helps turn customers into advocates.

Open-source helpdesk ticketing system.

Tars provides AI Agents for automating customer support and lead generation, enabling businesses to handle thousands of interactions efficiently. With a visual builder and pre-built templates, users can create intelligent agents that deliver personalized, human-like interactions and integrate seamlessly with over 600 tools.