Is Segment free or paid?

Segment offers both free and paid plans. The free tier provides basic features, while paid plans unlock advanced capabilities.

Does Segment require coding?

Segment offers both no-code solutions and API access for developers. You can use it without coding, or integrate it programmatically if you have technical skills.

What platforms does Segment support?

Segment is primarily a web-based tool. It also provides API access for developers who want to integrate it into their applications.

How does Segment compare to alternatives?

Segment stands out with its high user ratings. It offers a free tier, making it accessible to users on a budget. The API integration capabilities make it ideal for developers. For detailed comparisons, check out our alternatives page.

Segment

Name: Twilio Segment - Customer Data Platform
Brand: Twilio
Rating: 4.5 (12345 reviews)

4.5

(12345 reviews)

The leading customer data platform, powered by AI

Twilio Segment is a customer data platform that helps collect, clean, and activate customer data for real-time insights. It enables the creation of identity-resolved profiles and offers over 700 pre-built connectors for unified customer profiles.

Sales & MarketingCRM & Sales Managementcustomer data platformCDPreal-time insights

Overview

Twilio Segment is a customer data platform (CDP) designed to help businesses collect, clean, and activate their customer data. It enables organizations to build and automatically enrich identity-resolved profiles with every new interaction, allowing for better predictions and relevant customer experiences in real time.

Key features include over 700 pre-built connectors that facilitate the quick integration of necessary data into unified customer profiles, making it easy to activate those profiles across various tools. Additionally, Segment empowers marketers to utilize first-party data and leverage AI to create more predictive, precise, and personalized advertisements, ultimately driving conversions and reducing customer acquisition costs.

The target audience for Twilio Segment includes businesses looking to optimize their customer data management and enhance marketing strategies. The main benefits of using Segment are the ability to gain real-time insights into individual customers, streamline data activation, and improve advertising effectiveness through enriched customer profiles.

Pricing Plans

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Pricing Model: freemium - custom pricing

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Pros (7)

Helps collect, clean, and activate customer data
Provides real-time insights for individual customer understanding
Builds and enriches identity-resolved profiles with every interaction
Offers 700+ pre-built connectors for easy data integration
Enables activation of first-party data for marketers
Uses AI to create predictive, precise, and personalized ads
Drives conversions and lowers customer acquisition costs

Cons (1)

Limited security compliance information

Alternatives of Segment

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Mixpanel

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Mixpanel is an analytics platform that helps businesses track user interactions and gain insights into customer behavior, similar to how Segment collects and activates customer data.

Amplitude

amplitude.com

Amplitude is a product analytics tool that enables companies to analyze user behavior and optimize their products, aligning with Segment's focus on customer data and insights.

BlueConic

www.blueconic.com

BlueConic is a customer data platform that helps businesses collect and activate first-party data, similar to the functionalities offered by Segment.

Tealium

tealium.com

Tealium is a customer data platform that provides tools for data integration and real-time customer insights, paralleling Segment's capabilities.

Salesforce Customer 360

www.salesforce.com/products/customer-360/overview

Salesforce Customer 360 is a platform that unifies customer data across Salesforce applications, similar to how Segment creates unified customer profiles.