Pendo

Pendo is an AI-powered platform designed to enhance how users interact with software through comprehensive product analytics, in-app guides, churn prediction, and agent performance, all unified by Pendo AI. The platform serves as the infrastructure that connects a company’s entire portfolio—both purchased and built applications—to user success and business outcomes.

Key features of Pendo include the ability to measure user interactions with AI agents, predict churn risks and upsell opportunities, and connect Pendo data to various AI tools like Claude and Cursor. Users can obtain instant answers to product-related questions using natural language, leveraging the largest product data set in the world, which consists of 35 trillion events encompassing clicks, conversations, and interactions.

Pendo targets a diverse audience, including product teams, sales departments, IT professionals, startups, enterprises, and financial services. The main benefits of using Pendo include improved user retention, increased conversion rates, and enhanced revenue generation by catching at-risk users before they leave and activating expansions proactively.