Is Helpshift free or paid?

Helpshift is a paid tool with various pricing plans to suit different needs.

Does Helpshift require coding?

Helpshift offers both no-code solutions and API access for developers. You can use it without coding, or integrate it programmatically if you have technical skills.

What platforms does Helpshift support?

Helpshift is primarily a web-based tool. It also provides API access for developers who want to integrate it into their applications.

How does Helpshift compare to alternatives?

Helpshift stands out with its high user ratings. The API integration capabilities make it ideal for developers. For detailed comparisons, check out our alternatives page.

Helpshift

Name: Helpshift
Brand: Helpshift
Rating: 4.35 (2187 reviews)

Updated 65 days agoi

Elevate Customer Experience with AI and Human Collaboration

Helpshift is a customer service solution that integrates AI, skilled human specialists, and advanced technology to enhance customer experiences, improve support team satisfaction, and reduce total support costs.

customer serviceAIhuman specialists

4.3

(2187 reviews)

Helpshift is the only customer service solution that combines AI, skilled human specialists, and state-of-the-art technology to deliver world-class customer experiences. This AI-First Customer Service Platform is designed for top global companies seeking exceptional customer support.

Key features of Helpshift include self-service options, user intent recognition, and instant recommendations. The platform utilizes various AI technologies such as Self Help AI, Trained Intent AI, Generative AI Answers, Managed AI Workflows, Language AI, and Agent AI copilot to enhance customer interactions.

Helpshift targets companies looking to improve their customer support efficiency and satisfaction. Notable success stories include SYBO’s Subway Surfers achieving a 4.3 CSAT and a 77% automation rate in under three months, and Zynga Support managing 185% more tickets with Helpshift.

The main benefits of using Helpshift include significantly reduced support total cost of ownership (TCO), improved player satisfaction, retention, and revenue, as well as elevated customer experiences through the collaboration of AI and human intelligence.