Is Heap free or paid?

Heap offers both free and paid plans. The free tier provides basic features, while paid plans unlock advanced capabilities.

Does Heap require coding?

Heap offers both no-code solutions and API access for developers. You can use it without coding, or integrate it programmatically if you have technical skills.

What platforms does Heap support?

Heap is primarily a web-based tool. It also provides API access for developers who want to integrate it into their applications.

How does Heap compare to alternatives?

Heap stands out with its high user ratings. It offers a free tier, making it accessible to users on a budget. The API integration capabilities make it ideal for developers. For detailed comparisons, check out our alternatives page.

Heap

4.5

(8234 reviews)

Better Insights for Unseen Opportunities

Heap is a digital insights platform that captures the entire user experience on your site, revealing hidden behaviors and enabling companies to improve conversion, retention, and user satisfaction. It provides a comprehensive dataset and advanced analytics to enhance understanding of

Business IntelligenceEvent Trackingdigital insightsproduct analyticsuser behavior

Overview

Heap is the only digital insights platform that provides a comprehensive view of user behavior on your site, revealing the "unknown unknowns" that other tools miss. It enables businesses to gain a complete understanding of their customers’ digital journeys, facilitating improvements in conversion, retention, and overall customer satisfaction.

Key features of Heap include CoPilot, which simplifies analytics for users of all experience levels, and Product Analytics, which tracks both known and unknown user behaviors. With a single snippet of code, Heap captures the entire digital experience of every user across all platforms without requiring engineering resources. The platform also offers advanced data science capabilities that identify key moments of friction and opportunity, providing insights into user behaviors that may not have been previously monitored.

Heap is designed for over 10,000 companies looking to enhance their understanding of customer journeys, improve conversion rates, and deliver exceptional user experiences. The main benefits include increased adoption, higher conversion rates, and substantial cost savings, making it an invaluable tool for data-driven decision-making.

Pricing Plans

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Pricing Model: freemium - custom pricing

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Pros (7)

Heap provides complete understanding of customers’ digital journeys.
CoPilot makes it easy for anyone to get started with analytics, skipping the learning curve.
Heap captures the entire digital experience of every user on every platform with a single snippet.
Heap offers the most complete dataset on the market, organized for maximum usage.
Advanced data science capabilities alert users to key moments of friction and opportunity.
Heap integrates quantitative and qualitative tools for complete visibility into user behavior.
Over 10,000 companies use Heap to improve conversion, retention, and user experience.