Crisp
Automate Support, Delight Customers, Drive Growth
Crisp is an AI-powered multichannel messaging platform that enables businesses to connect with customers instantly. It automates 50% of inquiries, streamlining support through a collaborative inbox and customizable AI Agent workflows.
Overview
Crisp is the ultimate all-in-one AI-powered multichannel messaging platform designed to help businesses connect instantly with their customers or leads awaiting support. It offers a rapidly evolving set of tools that guide businesses through the AI-driven revolution, utilizing conversations to unlock hypergrowth. Key features include the ability to automate 50% of inquiries with AI, a no-code AI Agent builder, and a collaborative inbox for managing all inbound conversations from various channels like Web chat, WhatsApp, Messenger, Instagram, and email.
The platform allows users to teach Crisp about their products or businesses by importing resources such as PDFs and creating Knowledge Base articles. Users can create and deploy AI Agent workflows, refine them based on user interactions, and manage help articles to enhance customer experience. Crisp targets businesses looking to improve customer support efficiency and reduce manual work through innovative internal workflows.
Main benefits include augmenting customer experience, enabling teams to focus on what matters, and automating significant portions of customer inquiries, ultimately delighting both teams and customers.
Screenshots & Videos
Key Features
Free Tier Available
Start using the tool for free with access to core features and functionality.
Real-Time Processing
Get instant results with real-time data processing and analysis.
Customizable Workflows
Tailor the tool to match your specific needs and preferences.
Comprehensive Documentation
Extensive guides and resources to help you get the most out of the tool.
User-Friendly Interface
Intuitive design makes it easy for users of all skill levels.
How It Works
Train your AI
Teach Crisp about your product or business, using the public and private resources you already have. We automatically browse your website for you, but you can also import PDFs and write Knowledge Base articles.
Create a Workflow
Create an AI Agent workflow, using our no-code AI Agent builder or browse through our library of templates to kickstart your new support experience.
Test & Deploy Workflow
Deploy your AI Agent workflow, choosing which messaging channel you want it to trigger from: Web chat widget, WhatsApp, Messenger, Instagram, and even email.
Validate & Measure
See the messages that your users exchanged with your AI Agent. Refine your AI Agent if an answer was invalid. Quickly iterate to automate most of your customer support.
Pricing
Free / Trial
Perfect for getting started with basic features
- ✓Basic features
- ✓Limited usage
- ✓Community support
All prices are displayed in USD
View Full Pricing DetailsUse Cases
Business Automation
Automate repetitive business tasks and streamline your workflow with Crisp's powerful automation capabilities.
Content Creation
Create high-quality content quickly and efficiently using Crisp's advanced content generation features.
Data Analysis
Analyze and process large amounts of data with Crisp's intelligent analysis tools and insights.
Team Collaboration
Enhance team productivity and collaboration with Crisp's shared workspace and real-time features.
businesses Solutions
Tailored solutions for businesses with specialized features and capabilities.
Pros & Cons
Pros
- Free tier available for basic usage
- Highly rated by users
- Feature-rich solution with modern interface
Cons
- Limited API access
- Limited security compliance information
- May require learning curve for new users
Alternatives
View AllIntercom
Intercom is a customer messaging platform that provides live chat, chatbots, and help desk solutions, similar to Crisp's multichannel messaging capabilities.
Zendesk
Zendesk offers a comprehensive customer service platform that includes live chat, ticketing, and AI-powered support, aligning with Crisp's focus on customer communication.
Drift
Drift provides conversational marketing and sales solutions, including live chat and AI chatbots, which parallels Crisp's AI-driven messaging features.
Freshchat
Freshchat is a messaging software that enables businesses to engage with customers through live chat and AI chatbots, similar to the functionalities offered by Crisp.
Tidio
Tidio combines live chat and chatbot functionalities to enhance customer communication, making it a suitable alternative to Crisp's messaging platform.